❓FAQ's

🌿 Product Information

1. Are your products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. We use natural, organic, and vegan ingredients to ensure compatibility and minimize irritation.

2. Are your products cruelty-free?
Absolutely! All our products are 100% cruelty-free. We do not test on animals, and our ingredients are ethically sourced.

3. Are your products halal-certified?
Our products are fully halal-aligned, and we are in the process of obtaining official halal certification to meet Australian regulations.

4. Do your products contain any harmful chemicals?
No, we are committed to clean beauty. Our products are free from parabens, sulfates, and other harmful chemicals. We prioritize natural and organic ingredients to nourish your skin safely.

5. Are your products vegan and organic?
Yes, all our products are vegan and certified organic. We hold certifications such as COSMOS and Vegan Society to validate our commitment to ethical and sustainable practices.

🚚 Shipping & Delivery

1. Do you ship internationally?
Currently, we offer shipping within Australia. We are exploring options to expand our shipping services internationally in the future.

2. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary based on your location but generally range from 3 to 7 business days.

3. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's tracking page.

4. Do you offer express shipping?
Yes, we offer express shipping options at checkout for faster delivery. Additional fees may apply.

5. What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our customer service team at [email address] with your order number. We will assist you in resolving the issue promptly.

💆 Skincare Advice

1. How do I choose the right products for my skin type?
We recommend starting with our Skin Assessment Tool available on our website. It helps identify your skin type and suggests products tailored to your needs.

2. What is the correct order to apply skincare products?
A typical skincare routine includes:

  • Cleanser

  • Toner

  • Serum

  • Moisturizer

  • Serum
  • Treatment

  • Sunscreen (morning routine)

Always apply products from thinnest to thickest consistency.

3. How often should I exfoliate my skin?
Exfoliate 1–3 times per week, depending on your skin's sensitivity. Over-exfoliation can lead to irritation and damage the skin barrier.

4. Is it necessary to use sunscreen every day?
Yes, daily sunscreen use is crucial to protect your skin from harmful UV rays that can cause premature aging and skin cancer.

5. Can I use multiple active ingredients together?
Some active ingredients can be used together, but others may cause irritation when combined. For personalized advice, consult our skincare specialists or refer to our product guides.

💬 Customer Support

1. How can I contact customer service?
You can reach our customer service team via email at [email address] or through our live chat feature on the website. We are here to assist you Monday to Friday, 9 AM to 5 PM AEST.

2. Can I return or exchange a product?
We accept returns and exchanges within 3 days of purchase. Please ensure the product is unused and in its original packaging. For more details, visit our Returns & Exchanges page.

3. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased directly on our website and are redeemable at checkout.